Customer Support

Why Customer Support Is Essential

Live cricket coverage moves fast and so do fans’ needs. Technical glitches, factual corrections, suggestions, or collaboration queries — support ensures our coverage remains accurate, helpful, and respectful of your passion.

Whether catching match updates or reading post-match analysis, you should have a direct line to help and input. That’s why we offer multiple support channels and responsive assistance tailored to how you want to connect.

How We Support Live Cricket Bangladesh Fans

  • Coverage Corrections: Shoutouts when we’ve got a stat wrong, a typo, or a mismatch in data.
  • Feature Suggestions: Has a new topic struck you? Whether it’s deeper stats, format explainers, or player stories—tell us.
  • Guest Contributions: Want to write or co-author? Fan articles, opinions, and local stories are welcome.
  • Technical Help: App issues, mobile layout glitches, notification bugs—let us know and we’ll fix them.
  • Accessibility Requests: Hard to read tables, colors, or fonts—and we’ll help make it better.

Support Channels—Choose Your Way

Email Support

Best for detailed feedback, attachments, or long-form messages. Forward screenshots, outline desired feature ideas, or attach guest post drafts.

Telegram — Fast Chat

For quick corrections or cheering on a feature—and yes, live match context or immediate feedback matters.

Social Media

Engage with posts, live polls, or send us direct messages with feedback, suggestions, or DPR (data proof reference).

Response Time Expectations

Channel Use For Typical Response
Telegram DM Quick corrections or item notes 1–3 hours
Email Detailed issues, guest post, screenshots 12–24 hours
Social Media DM Casual feedback or engagement Same day

How to Get Faster Resolution

  1. Be Clear: Mention the specific match, date, or link if you’re flagging an issue.
  2. Attach Proof: Screenshots, quotes, or timestamps help us correct faster.
  3. State Your Goal: Correcting facts, suggesting features, or requesting guest post?
  4. Keep Personal Info Safe: Don’t share passwords or OTPs—we won’t ever ask.

What We Fix — And What We Can’t

  • We Fix: Typos, score errors, mobile glitches, content suggestions, guest submissions.
  • We Can’t: Stream matches, fix external broadcaster issues, or write custom coaching plans on demand.

Behind the Scenes Support Flow

  1. We receive and categorize your message.
  2. Route to the right person—analyst, UX, editor, or contributor lead.
  3. Fix or respond promptly, then close and update our support log.
  4. Flag common issues for permanent UI or editorial improvements.

Building a Better Fan Experience Together

Your support feedback powers our evolution—from adding “Ball‑tracker” explainers to making tables scrollable on narrow screens. Every suggestion contributes to more inclusive, smarter coverage.

Responsibility in Support

We hold ourselves to respectful, helpful principles—no snark, no delays, and no unsupported advice. Provide fair feedback, and we’ll treat it with respect and action.

FAQs

Can I submit an article for publication?

Yes! We welcome guest posts with local insight or cricket analysis. Email us a pitch or draft to get started.

Do you offer support in Bangla?

Absolutely. We support both Bangla and English — tell us your preference when you connect.

Is there a hotline number?

No. Support is digital only to keep our process lean and responsive.

What if something isn’t fixed?

Remind us—we may have missed follow-up—but reopen your request or escalate it to [email protected].

Do you track bugs or feature requests?

Yes, we log every support input and prioritize recurring themes for development sprints.

Thank You for Supporting Us

Cricket is best enjoyed together, even on commentary apps or blogs. Your engagement—whether a correction, idea, or just a message—helps shape better coverage. Thank you for keeping Live Cricket Bangladesh accurate, timely, and fan-first.